Shipping
Policy:
We ship by USPS 2-3 day Priority Mail to all states in the US, and also offer
USPS Express Mail. All orders are processed the next business day after
receiving payment confirmation. Shipping rates start at $4.60 for Priority Mail, and $16.25 for Express Mail.
Payment Options:
Our items can be purchased online and paid for by credit card, echecks, or
Paypal accounts. We can also take orders to be paid by check or money order by
mail.
We are a Paypal verified business merchant and use Paypal for all online
purchases.
What is
Paypal?
- Paypal is an account-based system that lets anyone with an email address
securely send and receive online payments using their credit card or bank
account.
Why we use Paypal for
online payment processing:
- You do not have to be a member of
PayPal to pay by credit card. Nor do you have to sign up to become a member
to make you purchase. PayPal accepts Visa/MasterCard, American Express and
Discover, and eChecks.
- Paypal respects your privacy. You
may review Paypal’s
Privacy Policy here.
- Your financial information is not
shared when you send money. We never handle or even see your credit card or
bank account details. Paypal, whose primary concern is security, handles all
credit card processing.
- Paypal uses the best commercially
available technology and procedures to protect the security of your online
transactions. Review their Data
Security and Encryption if you have further questions.
- Paypal has an Unauthorized
Account Activity Form for potential fraud reporting. They take fraud
reports seriously and thoroughly investigate each one.
- Paypal offers buyers protection
through their Buyer
Complaint Process.
- Paypal is becoming one of the
most widely accepted payment methods of online merchants. Now over 63
million accounts in 45 countries, growing by 77,000 a day.
- For everything you wanted to know about Paypal follow this link to FAQ
Return Policy:
We want you to be pleased with our service. If you are not satisfied with any
item, return it back to us within 30 days for a full refund. Once we receive the
item, we will immediately issue a refund back to you through your credit account
or a check (depending on your method of payment). When returning an item, we
recommend that you use a shipping method that provides proof of delivery. This
proof of delivery will help you to retain your refund if the item is lost during
delivery. The return postage is nonrefundable.
Out of Stock Items:
All of our items are unique and one-of-a-kind; we do not have duplicates. We
strive to keep our online catalogue updated as items are ordered. If we receive
payment for any item that has previously been sold, we reserve the right to notify you
as soon as possible and cancel the order. Please feel free to contact us with
inquiries. We would be happy to notify you when / if we come across the same
item and put it back up on the website.
Privacy Policy:
Your privacy is important to us and we take the privacy of your
personal information very seriously. Information that is collected at the time
of a sale in order to complete the sale and deliver the products are not sold or
distributed to outside parties. We use return email addresses to answer the
email we receive and to send shipping confirmation notices. Such addresses are
not used for any other purpose and are not shared with outside parties. Bamboo
Trading Co. does not obtain access to your credit card account number from
Paypal. For further information on Paypal's strict privacy policies, read the Paypal
Privacy Policy.
Buying Instructions:
Simply click on the "Add to Cart" button on the item's product
information page. You can continue adding items to your cart until you're ready
to make your purchase. You can view the items you have placed in your shopping
cart at any time by clicking on the View Cart icon located at the top of any
page. After you've finished shopping, click on "Checkout".
International customers should
contact us by email - include
product id, product name and delivery destination (country and postal code if
applicable) - to inquire about payment instructions and shipping fees.
We will be glad to calculate shipping charges and will email an invoice by
Paypal (our payment processing system) with details. It is not necessary to
be a member of Paypal to send money. Paypal lets you send
money, without opening a currency balance, in these currencies:
Canadian Dollar
Euro
Pound Sterling
U.S. Dollar
Yen
Australian Dollar
On the Payment Details page, Paypal will show you the current exchange rate and
the equivalent amount in your currency. When you pay, Paypal will handle the
conversion for you.
Please feel free to contact us with any questions or concerns. |
